Contact
Our communication commitment at Cranbrook Education Campus
Tillhouse Road
Cranbrook
Exeter
EX5 7EE
UK
Tel: 01404 823 293
Email: [email protected]
Business Service Lead : Jemima Scott-Hake
Thinking of joining the campus?
Please note that all applications for places need to be made through Devon County Admissions, who also hold information regarding our waiting lists.
We are committed to making sure that when you contact our school, you receive a timely response from the right member of staff. The below information details how we can do this together to ensure our pupils continue to thrive.
We are committed to:
- Promoting a culture of open communication
- Providing you with the most helpful information and contact details
- Responding within two working days (during term time)
Our daily opening hours for main reception office is 8am - 4pm Monday to Friday
Each phase of the school opens registration at varied times and daily timetables will differ to allow all pupils full use of the campus. Please click below for each phase daily timetable.
Who should I contact?
Please direct your email to just one email address or individual. Contacting multiple staff members on an issue at the same time can blur lines of accountability and slow down the response, although please feel free to copy others in for information.
You can find below the contact details for your relevant query.
- Report an absence – [email protected]
- Any other queries – [email protected]
Contact Directory
- Head of Campus: FAO Mr Stephen Farmer: – [email protected]
- Chair of Governors: FAO Mr Les Bayliss – [email protected]
- Safeguarding Team – [email protected]
- PTA – [email protected]
- Lettings and Facilities Hire- [email protected]
To report a pupil absence, please email [email protected]
Click here to submit a Freedom of Information Request
Click here to submit a Subject Access Request
Click here to submit a Data Complaint
For Data Protection Enquiries please email [email protected]
Whistleblowing: [email protected]
For general queries and concerns
If you have a more general academic, pastoral questions or concerns such as around behaviour or friendships, please raise this with your child’s Head of Key Stage in the first instance. They will then be able to either respond themselves, or ensure your message gets to the most appropriate person to get back to you.
When will I hear back?
Schools are busy places, and often our staff have little flexibility in the day to respond to emails. However, it is really important to us that your queries and concerns are resolved quickly.
We will aim to respond to any email or phone message before the end of the next working day. If you have not had a response within two full working days (e.g. if you make contact on a Tuesday and you have not had a response by the end of Thursday) then please forward your email to the ‘escalation contact’ below. They will then be able to support the team that you have contacted to get a response to you as soon as possible.
Primary Contacts
- Primary Headteacher: FAO Mrs Catherine Edingham – [email protected]
- Primary SENDCo – FAO Miss Ellie Mylles – [email protected]
- Nursery Administrator – [email protected]
- Nursery, Pre-School or Reception – [email protected]
- Year 1 – [email protected]
- Year 2 – [email protected]
- Year 3 – [email protected]
- Year 4 – [email protected]
- Year 5 – [email protected]
- Year 6 – [email protected]
Secondary Contacts
- Secondary Headteacher: FAO Mrs Diane Brown: – [email protected]
- Secondary SENDCo – FAO Mrs Lisa Wright (née Delve)- [email protected]
- Year 7 – [email protected]
- Year 8 – [email protected]
- Year 9 – [email protected]
- Year 10 – [email protected]
- Year 11 – [email protected]
- Exams – FAO Mrs Katherine Jones – [email protected]
- Pupil Services- [email protected]
Ted Wragg Trust
Ted Wragg Multi-Academy Trust
Head Office
Great Moor House
Bittern Road, Sowton Industrial Estate
Exeter, EX2 7NL
CEO: Mrs Moira Marder
General enquiries: [email protected]
Finance enquiries: [email protected]
Telephone: 01404 793200
Website: www.tedwraggtrust.co.uk
How To Find Us
Walking or cycling to the campus?
Families are encouraged to walk or cycle to the campus where possible. If you do drive to the campus, there is plenty of on road parking available if families continue to park sensibly and safely.
We are located approx 20 minute walk through the Country Park from Cranbrook Train Station. We are in between two stops for the number 4 (Cranbrook Court Royal) Stagecoach bus.
Blue badge holders who have responsibility for dropping off and collecting students may also use our small car park and should bring their blue badge to the main reception office so details can be recorded. Please remember the speed limit is 5mph at all times. More information can be found here
See the Devon Cycle interactive map clicking here
SafeSpace
Report a problem you may have at school or at home. Whether it be bullying, cyber bullying, issues at home or concerns about other fellow pupils. This service may be used by pupils, staff or parents/carers. Email [email protected] to report an issue.
Complaints
Building Relationships
I’d like to share positive feedback or thank a staff member — how can I do that? - https://thankateacher.co.uk/thank-a-teacher/thank-a-teacher-form/
If you would like a paper copy of the information contained on our school website, please contact [email protected]